FAQs

Do you sell gift certificates?

Yes! Buy a gift certificate today.

What leather options are there?

We have a wide variety of leathers available - including soft leather, patent leather, suede, and more. Please refer to our design your own shoe page for the full range. There is no additional costs to select your desired leather. Simply choose your favorite leathers for your dream shoe.

What happens if I don't like the shoe once it arrives?

We're so confident that you'll love our shoes. Please see our returns policy for full details.

How is sizing done?

As part of the checkout process you will be asked for your normal shoe size. We make our shoes in European sizes. We can make shoes in the following size ranges: • European 41 - 44 It's possible for us to make shoes outside these ranges but we have to make up new shoe moulds so it's a little more expensive. If you'd like us to make you an extra small or large shoe please contact us and we'll discuss this with you. If you have any questions about sizing please refer to size chart and how to measure pages.

I have very narrow/wide feet, can you make shoes for me?

We can make our shoes narrower or wider for you, that's not a problem. When you reach our sizing page you'll have the opportunity to figure your exact size and mail us some information about your feet like, 'I have wide feet, I'm normally a C width' etc. You can then take an appointment with us and get your own custom shoe mould made to measure your feet. Costs for new moulds and bespoke shoes are much higher.

Do you make boots, moccasins, loafers, espadrille, sabot, jodhpur boots, flip flops, bridal pathani, kolhapuri, jodhpuri or clog sandals?

Yes. But for this collection we have stuck to the oxford, derby and slip on shoes. However you can get other styles made by appointment or wait till we come out with more styles in the comings seasons. Please join our mailing list, Facebook Page or follow us on Twitter, or Pinteret and we'll keep you up to date as we add more styles like boots, moccasins, loafers, espadrille etc.

How long will my shoes take to be made and shipped?

You should receive your shoes after approximately 2 weeks of ordering if within India and 4 weeks if outside India. As our shoes except soles are handmade, occasionally we'll have a backlog of orders and the time may take longer than this. If this is likely to be the case we'll let you know as soon as possible. If you have a special date coming up that you need your shoes for, please let us know in advance, and we'll do our best to help you.

Will I have to pay customs duty or tax on my shoes?

This depends on the country and state you're having the shoes shipped to as customs duty and taxes differ from country to country. Contact your local customs office if you're unsure of any applicable taxes and customs charges. Please note that customs duty or local tax is not included in the price.

I have a photo of a shoe I'd like to make. Can you do this?

Sorry, we don't copy shoes from photos. When another shoe designer has come up with something we don't like to copy it or even elements of it as it's their design, not ours.

I'm a journalist, do you have a media kit?

Yes we do. Our media kit is located at the Press page.

What packaging will my order be shipped in?

Men’s Shoes will be delivered in black and gold Achilles’ Heel shoe boxes with black felt dust bags.

How can I track my order?

You can check the status of your shipment by logging on to our website. To track your order, click on ‘My Achilles’ Heel’ and then click 'View order history' on the left.

Is my package insured?

Your Achilles’ Heel order is insured in transit against theft and accidental damage until it reaches the delivery address specified. Once the merchandise has been delivered and signed for, it is no longer covered by insurance.

What is Octroi and who pays for it?

Octroi is a tax collected by the Government for goods entering in the metro city limits. An Octroi charge has to be borne by the buyer. Such a charge will be collected on delivery by the courier person. Please note that not all cities have such a charge.

What are the delivery charges?

Delivery charges - INR 250 in Maharashtra, INR 500 in rest of India, INR 4,800 outside India. Cash On Delivery (COD) charges - INR 200, is applicable per pair over and above delivery charges. COD service is available only within India.